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F.A.Q.

Frequently asked questions

Here we answer some of the most frequently asked questions. 

Can I change my order after placing it?

If you are not packing or shipping, we can change your order. Please contact us with your new data to see if this is possible.

My parcel has been delivered but I have not received it

Sometimes the tracking information is incorrect and packages are indicated as delivered before they have actually arrived. Your order will probably be delivered within a few days, but we advise you to check with your neighbours and/or the post office in the meantime! If you do not receive your order within a few days, please contact us and we will solve the problem immediately.

How can I track the delivery of my order?

Yes, we are about to receive your order! Once your order has been shipped, you will receive an e-mail containing a tracking number that you can use to track your order by clicking here.

Can my order be redirected to another address?

Once the order has been shipped, it is unfortunately not possible to change the delivery address.

My tracking is not up-to-date.

We are very sorry for the delay of your parcel! Even if the tracking does not indicate it, we can assure you that your parcel is still on its way. Please note that orders are usually delivered within 1-2 full working days. Working days do not include weekends and public holidays. We do our best to ship orders as quickly as possible.

When will my order be shipped?

Our products are usually shipped within 1 or 2 working days (working days do not include weekends or holidays)! Once your order has been shipped, you will receive a shipping confirmation by e-mail with a tracking number.

Posso cambiare l'indirizzo di consegna del mio ordine?

We are happy to change the delivery address of your order! Please send your new delivery address to our team by clicking HERE, as we can only change your order if it has not yet entered the packing and shipping process.

What payment methods are available?

We accept all major credit/debit cards. Secure payments via the Stripe processor. All payments are processed securely using SSL encryption.

Will I receive payment confirmation by e-mail?

Yes, you will receive a payment confirmation to your e-mail address after placing an order on our website.

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